1. 1 We regret to inform you ...
2 The service leaves much to be desired.
3 I trust you will ensure ...
4 Give my regards to Paul.
5 I would be grateful if ... 6 Please find enclosed ...
2. a 7
b 6
c 1
d 2
e 13
f 8
g 3
h 9
i 10
j 15
k 12
l 5
m 14
n 4
o 11
3. Students’ own answers