Grammar
Exercise 1
1 fixed
2 had known
3 had come
4 to have my teeth whitened
5 had their money stolen
6 wouldn’t have got
Exercise 2
1 with
2 off
3 to
4 back
5 with
6 from
7 in
Exercise 3
1 bargain
2 clearance
3 receipt
4 till
5 reductions
6 offer
Exercise 4
1 Brand
2 persuade
3 product
4 launch
5 agency
6 commercial
7 target
8 classified
9 media
10 sponsor
11 logo
Exercise 5
1 sure
2 guess
3 instance
4 pretty
5 say
6 fact
Use of English
Exercise 6
1 B
2 C
3 A
4 A
5 C
6 B
7 C
Writing: Complaining about service on an internet forum
Exercise 7
1 It is for people to express their opinion of broadband services.
2 Possible answer: who the service provider it, the cost, what the provider promised, how long the writer’s parents have had the service, how fast it is
3 present simple, present perfect, past simple
4 He will ask if other people have had similar problems.
Exercise 8
No
Exercise 9
1 the name of the broadband service provider, the specific
product and how much it costs per month
2 Possible answer: I am really fed up with BroadFast!
3 I’m really fed up with the service.
4 present perfect