Preparation
Exercise 1 page 46
1 45 Loxley Close
Dartingford
Kent BR33 6TY
2 18th May 2011
3 Osako Electronics
48b Oxford Street
London
4 Dear Sir or Madam
5 Yours faithfully
6 Alison Trout
Exercise 2 page 46
1 Alison Trout
2 an MP3 player
3 May 2011
4 the sound quality is excellent
5 the MP3 player
Exercise 3 page 46
1 b
2 a
3 c
Exercise 4 page 46
1 returning ✓
2 reference
3 hearing ✓
4 appreciate
5 grateful ✓
6 writing ✓
Exercise 5 page 46
1 I would appreciate it if you could write back as soon as possible.
2 I would be grateful if you could phone me tomorrow.
3 I am writing to complain about my new laptop.
4 I am enclosing the receipt for your reference.
Writing guide
Exercise 6 page 46
Students’ own answers