ГДЗ Solutions Pre-Intermediate Workbook (2nd edition Ukraine)
Додаток
5F Making a complaint
Exercise 1 page 45
1 c
2 a
3 e
4 b
5 f
6 d
Exercise 2 LISTENING 23 page 45
Assistant Can I help you, sir?
Customer Yes, I bought this ham sandwich here this morning. When I opened
it at lunchtime, it smelled funny,
Assistant Oh, I see. So, you didn’t eat it.
Customer Of course not. I want my money back!
Assistant Have you got your receipt?
Customer No, I haven’t.
Assistant Well, I’m afraid we can’t give refunds without a receipt.
Customer I’m sorry, that’s just not good enough.
Assistant It’s the rule. There’s nothing I can do about it.
Customer I’d like to speak to the manager, please.
1 I want my money back!
2 I’m sorry, that’s just not good enough.
3 I’d like to speak to the manager, please.
Exercise 3 page 45
| Item she’s complaining about |
What the problem is |
When she bought it |
What she wants now |
| ham sandwich |
it smelled funny |
this morning | refund |
Challenge! page 45
Students’ own answers
Exercise 4 page 45
a camera: a
a coat: b, d, e
an electric guitar: f
a laptop: a, f
a mobile phone: a, c, f
Exercise 5 page 45
Students’ own answers
Exercise 6 page 45
1 We don’t usually give refunds.
2 We can’t exchange items without a receipt.
3 I’m afraid that’s all I can do.
4 Could I see your receipt, please?
Exercise 7 page 45
Students’ own answers