ГДЗ Solutions Pre-Intermediate Workbook (2nd edition Ukraine)

5F Making a complaint

Exercise 1 page 45

1 c

2 a

3 e

4 b

5 f

6 d

Exercise 2 LISTENING 23 page 45

Assistant Can I help you, sir?

Customer Yes, I bought this ham sandwich here this morning. When I opened

it at lunchtime, it smelled funny,

Assistant Oh, I see. So, you didn’t eat it.

Customer Of course not. I want my money back!

Assistant Have you got your receipt?

Customer No, I haven’t.

Assistant Well, I’m afraid we can’t give refunds without a receipt.

Customer I’m sorry, that’s just not good enough.

Assistant It’s the rule. There’s nothing I can do about it.

Customer I’d like to speak to the manager, please.

1 I want my money back!

2 I’m sorry, that’s just not good enough.

3 I’d like to speak to the manager, please.

Exercise 3 page 45

Challenge! page 45

Students’ own answers

Exercise 4 page 45

a camera: a

a coat: b, d, e

an electric guitar: f

a laptop: a, f

a mobile phone: a, c, f

Exercise 5 page 45

Students’ own answers

Exercise 6 page 45

1 We don’t usually give refunds.

2 We can’t exchange items without a receipt.

3 I’m afraid that’s all I can do.

4 Could I see your receipt, please?

Exercise 7 page 45

Students’ own answers